H15 Palace Krakow · Old Town Palace with Spa

75 photos

H15 Palace, A Luxury Collection Hotel, Krakow Exterior photo This is an image of a luxurious and opulent hotel lobby or dining area, featuring a grand, elegant interior design.

**Key elements in the photo include:**

* **Chandelier:** A massive, elaborate crystal chandelier dominates the upper center of the

H15 Palace, A Luxury Collection Hotel, Krakow Exterior photo This is an image of a luxurious, well-appointed hotel room or upscale suite.

**Overall Impression:** The room has a sophisticated and warm aesthetic, characterized by neutral tones, classic architectural details, and modern amenities.

**Key Feature

H15 Palace, A Luxury Collection Hotel, Krakow Exterior photo This is a photograph of a modern and well-appointed hotel room, designed for comfort and elegance.

**Key Features:**

* **Bed:** The central focus is a large, comfortable bed dressed in crisp, bright white linens. It features a striking headboard

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About the Hotel

Ul. Sw. Jana 15, Krakow, Poland, 31-017

Steps from the Old Town

Perfect

9.4

9.7

/10

4.6

Loved by H15 Palace, A Luxury Collection Hotel, Krakow guests

Central location
Spacious rooms
Attentive staff
Excellent breakfast

"We stayed in a deluxe room that was very beautiful, with a high ceiling of painted wooden beams."

Zippy2005 from United States

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"On the last day we booked spa and massage at H15 hotel and it is the best spa experience I have had."

Caroline M from United Kingdom

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"I ate in the Michelin recommended restaurant on the first night."

Ciarán

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Located within 25 minutes' walk of the fire breathing statue "Monument of the Wawel Dragon", the elegant 5-star H15 Palace, A Luxury Collection Hotel, Krakow boasts a steam room, a hot tub, a sauna, and a massage chair. There is a train station near the smoke-free hotel, and guests can easily reach the Restored St. Francis of Assisi Gothic Church and Monastery which is just 0.6 km away.

Location

This Krakow hotel is nestled in Old Town where many dining and entertainment facilities are located, right near the restaurant Pijalnia. The comfortable H15 Palace, A Luxury Collection Hotel, Krakow is stationed within reach of the Main Square.

The accommodation is situated within 5 minutes' drive of National History Museum in Krakow, and Main Station East bus station lies merely a 10-minute walk away.

Rooms

The non-smoking rooms feature such modern amenities as free Wi-Fi and a 49-inch smart TV, along with a minibar and coffee/tea making equipment. The rooms have a smart interior and overlook the city. Featuring a bidet, a walk-in shower, and a sauna, the bathrooms also come with a hair dryer and towels.

Eat & Drink

The à la carte restaurant in H15 Palace, A Luxury Collection Hotel, Krakow offers dishes for lunch, while in the à la carte restaurant guests can enjoy some options for dinner. The restaurant serves international cuisine. The lounge bar will set you up nicely for enjoying your stay.

Leisure & Business

The H15 Palace, A Luxury Collection Hotel, Krakow has an indoor swimming pool along with a hot tub. Guests can also participate in fitness classes at a fitness club on the premises. A full spa is sure to make for an excellent stay.

“In my opinion, this is where historical grandeur meets modern indulgence, especially with its meticulous attention to detail. The central Old Town location is ideal, while inside, the personalized service and gourmet dining create a memorable experience. From what I read, the blending of historical architecture and contemporary design is particularly impressive.”

Emily RoseEditor-in-Chief at Luxuryhotels

Location: Perfect

9.8/10Review score

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Highlights from guests

BathroomSpa Bathroom

The heated floors and towel racks made our bathroom experience luxurious, especially in the cold evenings.

Oliver from United Kingdom

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DiningBreakfast Heaven

Breakfast included a wide variety of fresh squeezed juices, local cheeses, and homemade jams.

Isabelle from France

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Room FeaturesCozy Retreat

Our room featured a fireplace that made the stay very cozy and romantic.

Hans from Netherlands

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Meeting RoomsSeamless Meetings

The advanced technology and comfortable seating in the meeting room made our business sessions efficient.

Rajesh from India

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Select your room type

H15 Palace, A Luxury Collection Hotel, Krakow offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Classic King Room

2 persons

345 sq. feet

1 King-size bed

room details

Classic Twin Guest Room

2 persons

345 sq. feet

2 Single beds

room details

Twin Junior Suite

2 persons

400 sq. feet

2 Single beds

room details

Junior King Suite

2 persons

400 sq. feet

room details

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Price and Room Availability Calendar

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Facilities

H15 Palace, A Luxury Collection Hotel, Krakow offers amenities for your comfortable stay and unforgettable experiences

Facilities: Perfect

9.4/10Review score

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Hiking

Services

Paid airport shuttle
Valet parking
Pet amenities available
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Indoor swimming pool
Sun loungers
Garden area
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Body scrub
Facial
Treatment room
Back massage
Head massage
Full body massage
Foot massage

Room features

Air conditioning
Heating
Soundproofed rooms
Garden furniture
Ironing facilities

Dining Onsite

H15 Palace offers an exquisite dining experience with two remarkable venues that celebrate both international and European flavors. Whether enjoying a casual meal with friends or an elegant dinner, guests can indulge in distinctive culinary offerings within inviting atmospheres.

H15 Palace, A Luxury Collection Hotel, Krakow Restaurant photo The photo shows the interior of a stylish bar or restaurant with a unique architectural design. The ceiling is a series of large, arched vaults made of a warm, textured material, possibly plaster or concrete. These arches create a sense of spaciousne

H15 Palace, A Luxury Collection Hotel, Krakow Restaurant photo The photo shows a cozy and stylish corner of a room, likely a hotel lobby or lounge area. The color palette is warm and inviting, featuring creams, browns, and black accents.

The main focus is a curved sofa with a black and white striped backrest an

H15 Palace, A Luxury Collection Hotel, Krakow Restaurant photo The photo shows the interior of a stylish bar with a distinctive architectural design. The ceiling is vaulted and made of a light-colored stone or concrete, giving the space an old-world charm. Large, arched windows are visible along one wall, lettin

Bistro The Hours

International

Ambiance

Modern, stylish setting that exudes comfort and sophistication, perfect for a leisurely gathering.

Key Offerings

Delight in a diverse menu that caters to the palate, complemented by an extensive cocktail selection ideal for evening unwinding. Signature offerings change seasonally, ensuring freshness.

Reservation

Recommended.

Open daily from 14:00 to 22:00.

Restauracja Artesse

European

Ambiance

Elegant and intimate, providing a refined atmosphere for a cozy yet upscale dining experience.

Key Offerings

Features a selected menu that highlights the best of European culinary traditions, delivered in a sophisticated setting. Ideal for special occasions or romantic dinners.

Reservation

Recommended.

Open Thursday to Saturday from 17:00 to 23:00.

Location

Ul. Sw. Jana 15, Krakow, Poland, 31-017

Map view

Ul. Sw. Jana 15, Krakow, Poland, 31-017

City landmarks

Castle

Wawel Royal Castle

1.2 mi

Square

Main Square

2100 ft

University

Collegium Maius Great College

3500 ft

Landmark

Saint Barbara's Church

2100 ft

Church

St. Mary's Basilica

2100 ft

Museum

The Cloth Hall

2100 ft

Landmark

Krakow Barbican

2600 ft

Landmark

Krakow's Rynek Glowny Central Square

2100 ft

Landmark

Corpus Christi Church

1.2 mi

Landmark

Church of St. Andrew

2100 ft

Church

Church of Saint Apostles Peter and Paul

2100 ft

Landmark

Old Town

2100 ft

Museum

Cracow Historical Museum

2100 ft

Tower

Town Hall Tower

2100 ft

Landmark

Adam Mickiewicz Monument

2100 ft

Landmark

Saint Florian's Gate

2100 ft

Museum

Czartoryski Museum

2100 ft

Landmark

Bunkier Sztuki Contemporary Art Gallery

3500 ft

Church

St. Francis of Assisi Church and Monastery

2100 ft

Landmark

Planty Park

2100 ft

Church

Church of St Adalbert

2100 ft

Church

Wawel Cathedral

1.2 mi

Museum

National Museum in Krakow

1.1 mi

Church

Dominican Church

2100 ft

Church

Saint Cross Church

2100 ft

Museum

Rynek Underground

2100 ft

Museum

Lost Souls Alley

2100 ft

Synagogue

Old Synagogue

1.2 mi

Mall

Galeria Krakowska

4200 ft

Nearby

Monument

Grunwald Monument

900 ft

Restaurants

Gossip Cafe 2

0 ft

Zwierzyniecka 4

Pracownia Piwa

100 ft

ul. Kasztanowa 31

Cyrano de Bergerac

600 ft

ul. Slawkowska 26

The Mexican

700 ft

ul.Florianska 34

Galicyjska Restaurant

400 ft

ul. Pijarska 9

Piwnica Pod Zlota Pipa

800 ft

ul. Florianska 30

Vesuvio

800 ft

ul. Florianska 38

Dobry Kumpel Pub

700 ft

Florianska 47

Restauracja Szlachecka Miod i Wino

400 ft

ul. Slawkowska 32

Explore Krakow

Local Experiences

Wawel Royal Castle

25 minutes' walk

Historical site with stunning architecture and art. Offers guided tours and beautiful gardens.

Main Square

8 minutes' walk

Heart of Krakow featuring vibrant atmosphere, shops, and cafés. Perfect for people-watching.

St. Mary's Basilica

8 minutes' walk

Gothic church known for its intricate altarpiece and hourly trumpet signal. A must-visit landmark.

Krakow Barbican

10 minutes' walk

Well-preserved medieval fortress once guarding the city. Guided tours available for history enthusiasts.

Discover the local attractions near H15 Palace, A Luxury Collection Hotel, Krakow

Check out the notable landmarks near H15 Luxury Palace in the historic Old Town, perfect for discovering the city's rich cultural heritage.

Ideal for appreciating historical architecture: Church of St. Andrew

Perfect for experiencing stunning stained glass windows: St. Mary's Basilica

Great for cultural enrichment and taking photographs: Adam Mickiewicz Monument

Well suited for leisurely strolls and enjoying local events: Krakow's Rynek Glowny Central Square

Best for exploring royal history and impressive views: Wawel Royal Castle

Suited for panoramic city views from the top: Town Hall Tower

Ideal for shopping for local crafts and souvenirs: The Cloth Hall

Great for delving into the region's religious heritage: Saint Barbara's Church

Perfect for vibrant gatherings and cultural activities: Main Square

Botanic Garden of the Jagiellonian University

27 minutes' walk

Serene garden with diverse plant species, ideal for leisurely strolls. Seasonal events throughout the year.

Papugarnia Amazonia

8 minutes' walk

Interactive parrot sanctuary where guests can feed and interact with birds. Great for families and thrill-seekers.

Gossip Cafe 2

1 minute' walk

Trendy spot offering coffee and light meals in a cozy setting. Perfect for a quick break.

Cyrano de Bergerac

2 minutes' walk

Charming French restaurant known for its elegant ambiance and exquisite dishes. Reservations recommended.

Galicyjska Restaurant

2 minutes' walk

Traditional Polish cuisine with locally sourced ingredients. Family-friendly and casual atmosphere.

Discover dining options near H15 Palace, A Luxury Collection Hotel, Krakow

Uncover the diverse dining options available near H15 Luxury Palace, offering a variety of cuisines and experiences.

Ideal for casual catch-ups over coffee: Gossip Cafe 2

Perfect for enjoying local craft beers: Pracownia Piwa

Suited for savoring traditional Polish dishes: Morskie Oko

Great for a refined dining experience: Brasserie Olympique

Well suited for quality Italian cuisine: Farina Restaurant

Best for trying local spirits in a relaxed setting: Pijalnia Wodki I Piwa

Perfect for enjoying artisanal ice cream: Lody Argasinscy

Great for an energetic atmosphere and American classics: Hard Rock Cafe

Krakow's Rynek Glowny Central Square

8 minutes' walk

Lively square featuring street performances and cultural festivals. Ideal for an evening out.

Bunkier Sztuki Contemporary Art Gallery

13 minutes' walk

Modern art gallery hosting exhibitions and events. Engaging space for art lovers of all ages.

Getting around

City Centre

Krakow5 min · 1400 ft

Airports

John Paul II International Krakow-Balice (KRK)25 min · 10.2 mi

Katowice (KTW)158 min · 65.1 mi

Train

Kraków Main Station9 min · 2300 ft

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 12 pm

Guest Parking

Public parking is possible at a location nearby at PLN 150 per day.

Internet

Wireless internet is available in for free.

Breakfast

The hotel offers a full breakfast at the price of PLN 160 per person per day.

Pets

Pets are allowed on request.

Languages

English, Italian, Polish, Russian, Ukrainian

Number of floors:

Number of rooms:

Former name

hotel h15 luxury palace - destigo hotels

Property is also known as

h15 palace hotel

h15 luxury palace hotel

hotel h15

hotel h15 luxury palace

h15 luxury palace

Reviews and Ratings

Feedback about H15 Palace, A Luxury Collection Hotel, Krakow from previous guests about their experience.

Review summary

Based on recent reviews

Guests consistently praise H15 Palace for its spacious and beautifully designed rooms, some even receiving upgrades upon arrival. The location is considered ideal, allowing for convenient walks to the main square and other attractions, while still offering a quiet atmosphere. The hotel's architecture also stands out, featuring lovely character and understated elegance, although some have noted limited storage space in certain rooms. The breakfast is often highlighted for its varied choices, and the spa is a popular amenity, described as calm, modern, and a tranquil space for relaxation.

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Review score

Based on 888 verified reviews

9.4/10

Perfect

95%

Recommend

Location

9.8/10

Cleanliness

9.6/10

Value for money

8.9/10

Paid Wi-Fi

9.0/10

Pros

Friendly staff

Spotlessly clean

Beautiful design

Excellent location

Cons

Room too hot

No real atmosphere

Spa chaos

camila from brazil

Couple

suite

3 nights in November 2025

Reviewed: February 14, 2026

9.4/10

wonderful experience!

spacious suiteexcellent serviceconvenient locationdelicious breakfast

i found the suite spacious and beautifully designed. the staff offered excellent service, including attentive restaurant recommendations and car transfer bookings. the location was convenient. breakfast was delicious with many choices!

Facilities

9/10

the hotel includes a pool and a spa area. the pool area provides a relaxing space . the spa offers services to unwind after a day.

Location

10/10

the hotel is a short walk from the main square. its position allows easy access to local attractions. several restaurants are nearby.

Rooms

9/10

my room featured electric curtains and adjustable heated bathroom floors! the room also provided special features. the decor looked nicely done.

Dining

9/10

i enjoyed breakfast, it was delicious. the hotel has a restaurant offering fine dining. the bar was pleasant.

Service

10/10

the staff was friendly and efficient ! they were also cute. i appreciated the prompt assistance with requests.

0 Helpful

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Jack from United Kingdom

Single

double room

3 nights in November 2025

Reviewed: December 24, 2025

6/10

acceptable but with issues

breakfast servicefaulty systemcorrect card

the breakfast service was attentive.

The light system in my room was faulty. the electricity cut off repeatedly. i had to ask at reception after four days before they fixed it. They already knew about the issue but didn't give me the correct card at check-in!

0 Helpful

Connor from Australia

Business traveller

Deluxe

3 nights in November 2025

Reviewed: December 22, 2025

9.5/10

Excellent Central Stay

central locationmany choicesmodern spa

I found the location excellent, close to the main square. The breakfast included many choices, great. The room was comfortable and the blackout was good. I had a super time at the spa. It was calm and modern.

Storage space was a little small in my room.

Service

9/10

The staff were very friendly and helpful at reception. One staff member even walked me to the station while pulling my luggage when my taxi did not show up.

Rooms

10/10

The room included a kettle and a coffee pod machine. Supplies were replenished daily. The bathroom was lavish and included a walk-in shower. I found lovely toiletries and nice towels were in abundance, always readily available.

0 Helpful

Jayden from Australia

Couple

Suite

4 nights in November 2025

Reviewed: November 26, 2025

9.5/10

a treasure found

lovely architecturepolished servicetranquil space

The architecture displayed lovely character. I found it understated. the service had a polished, friendly style, which i valued. i received an upgrade upon arrival, a good surprise. the spa offered a tranquil space for relaxation, and i took full advantage. i appreciated this stay.

i noticed the breakfast portions were small. it was still good. it should improve to justify the room rate.

Location

10/10

The hotel's location is perfect for exploring. All tourist destinations are a short walk away. it is near some great restaurants and cafes. this is a prime spot for immersion in the heart of the city.

Dining

9/10

the breakfast service was superb, it felt first class. the staff attends to everyone, and tables are reset quickly. magdalena greeted us with professionalism and kindness during breakfast. i enjoyed it very much.

0 Helpful

FAQs

About H15 Palace, A Luxury Collection Hotel, Krakow

What is the distance from the 5-star H15 Palace, A Luxury Collection Hotel, Krakow to Krakow city centre?

Krakow city centre is reachable within a 5-minute walk from the 5-star H15 Palace, A Luxury Collection Hotel, Krakow.

What is the closest airport to the H15 Palace, A Luxury Collection Hotel, Krakow?

John Paul II International Krakow-Balice airport is located within a 22-minute drive (20 km) from the H15 Palace, A Luxury Collection Hotel, Krakow.

Should we expect an airport shuttle to bring us to H15 Palace, A Luxury Collection Hotel, Krakow?

Bus shuttle which will take you to H15 Palace, A Luxury Collection Hotel, Krakow with a 22-minute drive is among the services offered by the property. Please inform the staff about your estimated arrival time.

Can we park our car at the hotel?

Guests of the hotel can take advantage of public parking.

What payment methods are available in the comfortable 5-star H15 Palace, A Luxury Collection Hotel, Krakow?

At the comfortable 5-star H15 Palace, A Luxury Collection Hotel, Krakow, you can pay using Visa and American Express.

What kinds of rooms does the 5-star H15 Palace, A Luxury Collection Hotel, Krakow offer?

The 5-star H15 Palace, A Luxury Collection Hotel, Krakow offers such room types as Queen Suite, Junior Suite, and Luxury Suite.

Does the staff at the 5-star H15 Palace, A Luxury Collection Hotel, Krakow speak any foreign languages?

Yes, the staff of the 5-star H15 Palace, A Luxury Collection Hotel, Krakow will help you in Polish, Russian, Italian, English, and Ukrainian.

Which facilities are provided in the comfortable 5-star H15 Palace, A Luxury Collection Hotel, Krakow?

Top locations of the comfortable 5-star H15 Palace, A Luxury Collection Hotel, Krakow include a restaurant and a luggage room, whereas guests' safety will be ensured with 24-hour security service and luggage storage.

What spa facilities are provided at the 5-star H15 Palace, A Luxury Collection Hotel, Krakow?

Pampering amenities in the 5-star H15 Palace, A Luxury Collection Hotel, Krakow include a steam room, a hot tub, and a massage chair.

Do you have a pool at the Krakow hotel?

Yes, there is an indoor pool as well as a hot tub at the Krakow hotel.