H15 Palace, A Luxury Collection Hotel, Krakow Exterior photo The photo shows a spacious and elegantly decorated hotel lobby. The overall color scheme is muted, with creams, grays, and touches of gold creating a sophisticated atmosphere. 

The lobby features a high, arched ceiling with ornate plasterwork, addinH15 Palace, A Luxury Collection Hotel, Krakow Exterior photo This is a luxurious and opulent interior photograph, likely of a high-end hotel suite or a lavish living area, prominently featuring a massive, elaborate crystal chandelier as the central focal point.

**Key elements of the photo:**

*   **Lighting &H15 Palace, A Luxury Collection Hotel, Krakow Exterior photo This is a photograph of a grand, classic-style building, likely a historic apartment building or a large institutional building.

**Architectural Features:**
*   **Facade:** The building has a light, creamy or pale beige facade, suggesting a well-mai
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From359US$ /night
Check-in
27Apr2026Select date
Check-out
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Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Ul. Sw. Jana 15, Krakow, Poland, 31-017
-
Steps from the Old Town
Perfect
9.4
9.7
/10
4.3
4.6
/5

The comfortable 5-star H15 Palace, A Luxury Collection Hotel, Krakow is merely 650 metres from the 19th - century Eclectic Juliusz Slowacki Theatre and has an indoor swimming pool plus a fitness suite. Located in proximity to the Restored St. Francis of Assisi Gothic Church and Monastery, the smoke-free hotel offers a steam room, a hot tub, and a sauna on site, and great access to sacred landmarks like the Brick Gothic church "St. Mary's Basilica", approximately a 5-minute drive away.

Location

The centre of Krakow can be reached within a 5-minute walk, and natural attractions like the Jordan Park are only 1.8 km away. There is the Main Square just an 8-minute stroll from the H15 Palace, A Luxury Collection Hotel, Krakow.

Families travelling to Krakow will enjoy being within reach of the Lost Souls Alley.

The hotel is a mere 1.2 km from KrakĂłw Main train station, and National History Museum in Krakow is only 1.9 km away.

Rooms

Bathrooms come with a bidet, a lowered sink, and a raised toilet, along with a hairdryer and free toiletries.

Eat & Drink

The Hours restaurant specialises in international cuisine and features views of the city. Guests can enjoy time in the lounge bar. You can try Polish cuisine in a restaurant which is located very close by.

Leisure & Business

Beach facilities at H15 Palace, A Luxury Collection Hotel, Krakow include beach towels. Guests can also sigh up for bike tours arranged by the accommodation. A full-service spa is sure to make for an excellent stay.

“In my opinion, this is where historical grandeur meets modern indulgence, especially with its meticulous attention to detail. The central Old Town location is ideal, while inside, the personalized service and gourmet dining create a memorable experience. From what I read, the blending of historical architecture and contemporary design is particularly impressive.”
Hotel logo
Emily RoseEditor-in-Chief at Luxuryhotels
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Select your room type

H15 Palace, A Luxury Collection Hotel, Krakow offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Junior Suite
2 persons
1 King-size bed
Bathtub
Classic Twin Room
2 persons
2 Single beds
Bathtub
Classic King Room
2 persons
1 King-size bed
Bathtub
King Suite
2 persons
1 King-size bed
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Facilities

H15 Palace, A Luxury Collection Hotel, Krakow offers amenities for your comfortable stay and unforgettable experiences
Facilities: Perfect
9.4/10Review score

General

  • No smoking on site
  • Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • Pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Luggage storage
  • Locker room
  • Lift
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness centre
  • Hiking

Services

  • Paid airport shuttle
  • Valet parking
  • Pet amenities available
  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Welcome drink

Dining

  • In-room breakfast
  • Restaurant
  • Bar/ Lounge area
  • Special diet menus

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Facilities for people with disabilities

  • Toilet for disabled
  • Bathroom for disabled

Spa & Leisure

  • Indoor swimming pool
  • Sun loungers
  • Garden area
  • Spa & wellness centre
  • Sauna
  • Steam room
  • Jacuzzi
  • Body scrub
  • Facial
  • Treatment room
  • Back massage
  • Head massage
  • Full body massage
  • Foot massage

Room features

  • Air conditioning
  • Heating
  • Soundproofed rooms
  • Garden furniture
  • Ironing facilities
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Dining Onsite

H15 Palace offers an exquisite dining experience with two remarkable venues that celebrate both international and European flavors. Whether enjoying a casual meal with friends or an elegant dinner, guests can indulge in distinctive culinary offerings within inviting atmospheres.
H15 Palace, A Luxury Collection Hotel, Krakow Restaurant photo The photo shows the interior of a stylish bar or restaurant with a unique architectural design. The ceiling is a series of large, arched vaults made of a warm, textured material, possibly plaster or concrete. These arches create a sense of spaciousne
H15 Palace, A Luxury Collection Hotel, Krakow Restaurant photo The photo shows a cozy and stylish corner of a room, likely a hotel lobby or lounge area. The color palette is warm and inviting, featuring creams, browns, and black accents.

The main focus is a curved sofa with a black and white striped backrest an
H15 Palace, A Luxury Collection Hotel, Krakow Restaurant photo The photo shows the interior of a stylish bar with a distinctive architectural design. The ceiling is vaulted and made of a light-colored stone or concrete, giving the space an old-world charm. Large, arched windows are visible along one wall, lettin

Bistro The Hours

International
Ambiance
Modern, stylish setting that exudes comfort and sophistication, perfect for a leisurely gathering.
Key Offerings
Delight in a diverse menu that caters to the palate, complemented by an extensive cocktail selection ideal for evening unwinding. Signature offerings change seasonally, ensuring freshness.
Reservation
Recommended.
Open daily from 14:00 to 22:00.

Restauracja Artesse

European
Ambiance
Elegant and intimate, providing a refined atmosphere for a cozy yet upscale dining experience.
Key Offerings
Features a selected menu that highlights the best of European culinary traditions, delivered in a sophisticated setting. Ideal for special occasions or romantic dinners.
Reservation
Recommended.
Open Thursday to Saturday from 17:00 to 23:00.

H15 Palace, A Luxury Collection Hotel, Krakow Location

Ul. Sw. Jana 15, Krakow, Poland, 31-017
Map view
Ul. Sw. Jana 15, Krakow, Poland, 31-017
Nearby
Monument
Grunwald Monument
900 ft
Restaurants
Gossip Cafe 2
0 ft
Zwierzyniecka 4
Pracownia Piwa
100 ft
ul. Kasztanowa 31
Cyrano de Bergerac
600 ft
ul. Slawkowska 26
The Mexican
700 ft
ul.Florianska 34
Galicyjska Restaurant
400 ft
ul. Pijarska 9
Piwnica Pod Zlota Pipa
800 ft
ul. Florianska 30
Vesuvio
800 ft
ul. Florianska 38
Dobry Kumpel Pub
700 ft
Florianska 47
Restauracja Szlachecka Miod i Wino
400 ft
ul. Slawkowska 32
Explore Krakow
Local Experiences
Top Attractions
Activities
Dining
Entertainment
Wawel Royal Castle
Wawel Royal Castle
25 minutes' walk
Historical site with stunning architecture and art. Offers guided tours and beautiful gardens.
Main Square
Main Square
8 minutes' walk
Heart of Krakow featuring vibrant atmosphere, shops, and cafés. Perfect for people-watching.
St. Mary's Basilica
St. Mary's Basilica
8 minutes' walk
Gothic church known for its intricate altarpiece and hourly trumpet signal. A must-visit landmark.
Krakow Barbican
Krakow Barbican
10 minutes' walk
Well-preserved medieval fortress once guarding the city. Guided tours available for history enthusiasts.
Discover the local attractions near H15 Palace, A Luxury Collection Hotel, Krakow
Check out the notable landmarks near H15 Luxury Palace in the historic Old Town, perfect for discovering the city's rich cultural heritage.
Ideal for appreciating historical architecture: Church of St. Andrew
Perfect for experiencing stunning stained glass windows: St. Mary's Basilica
Great for cultural enrichment and taking photographs: Adam Mickiewicz Monument
Well suited for leisurely strolls and enjoying local events: Krakow's Rynek Glowny Central Square
Best for exploring royal history and impressive views: Wawel Royal Castle
Suited for panoramic city views from the top: Town Hall Tower
Ideal for shopping for local crafts and souvenirs: The Cloth Hall
Great for delving into the region's religious heritage: Saint Barbara's Church
Perfect for vibrant gatherings and cultural activities: Main Square
Botanic Garden of the Jagiellonian University
27 minutes' walk
Serene garden with diverse plant species, ideal for leisurely strolls. Seasonal events throughout the year.
Papugarnia Amazonia
8 minutes' walk
Interactive parrot sanctuary where guests can feed and interact with birds. Great for families and thrill-seekers.
Gossip Cafe 2
Gossip Cafe 2
1 minute' walk
Trendy spot offering coffee and light meals in a cozy setting. Perfect for a quick break.
Cyrano de Bergerac
Cyrano de Bergerac
2 minutes' walk
Charming French restaurant known for its elegant ambiance and exquisite dishes. Reservations recommended.
Galicyjska Restaurant
Galicyjska Restaurant
2 minutes' walk
Traditional Polish cuisine with locally sourced ingredients. Family-friendly and casual atmosphere.
Discover dining options near H15 Palace, A Luxury Collection Hotel, Krakow
Uncover the diverse dining options available near H15 Luxury Palace, offering a variety of cuisines and experiences.
Ideal for casual catch-ups over coffee: Gossip Cafe 2
Perfect for enjoying local craft beers: Pracownia Piwa
Suited for savoring traditional Polish dishes: Morskie Oko
Great for a refined dining experience: Brasserie Olympique
Well suited for quality Italian cuisine: Farina Restaurant
Best for trying local spirits in a relaxed setting: Pijalnia Wodki I Piwa
Perfect for enjoying artisanal ice cream: Lody Argasinscy
Great for an energetic atmosphere and American classics: Hard Rock Cafe
Krakow's Rynek Glowny Central Square
Krakow's Rynek Glowny Central Square
8 minutes' walk
Lively square featuring street performances and cultural festivals. Ideal for an evening out.
Bunkier Sztuki Contemporary Art Gallery
Bunkier Sztuki Contemporary Art Gallery
13 minutes' walk
Modern art gallery hosting exhibitions and events. Engaging space for art lovers of all ages.
Getting around
City Centre
Krakow5 min  ·  1400 ft
Airports
John Paul II International Krakow-Balice (KRK)25 min  ·  10.2 mi
Katowice (KTW)158 min  ·  65.1 mi
Train
Kraków Main Station9 min  ·  2300 ft
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Public parking is possible at a location nearby at PLN 150 per day.
Internet
Wireless internet is available in for free.
Breakfast
The hotel offers a full breakfast at the price of PLN 160 per person per day. 
Pets
Pets are allowed on request.
Languages
English, Italian, Polish, Russian, Ukrainian
Number of floors:
4
Number of rooms:
70
Former name
hotel h15 luxury palace - destigo hotels
Property is also known as
h15 palace hotel
h15 luxury palace hotel
hotel h15
hotel h15 luxury palace
h15 luxury palace

Reviews and Ratings

Feedback about H15 Palace, A Luxury Collection Hotel, Krakow from previous guests about their experience.
Review summary
Based on recent reviews
Powered by AI
Guests consistently praise H15 Palace for its spacious and beautifully designed rooms, some even receiving upgrades upon arrival. The location is considered ideal, allowing for convenient walks to the main square and other attractions, while still offering a quiet atmosphere. The hotel's architecture also stands out, featuring lovely character and understated elegance, although some have noted limited storage space in certain rooms. The breakfast is often highlighted for its varied choices, and the spa is a popular amenity, described as calm, modern, and a tranquil space for relaxation.
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Review score
Based on 784 verified reviews
9.4/10
Perfect
95%
Recommend
Location
9.7/10
Cleanliness
9.6/10
Value for money
8.9/10
Facilities
9.4/10
Pros
Friendly staff
Spotlessly clean
Beautiful design
Excellent location
Cons
Room too hot
No real atmosphere
Spa chaos
Guest reviews
based on 784 reviews
9.4/10
based on 1956 reviews
9.4/10
camila from brazil
Couple
suite
3 nights in November 2025
|
Reviewed:February 14, 2026
9.4/10

wonderful experience!

spacious suiteexcellent serviceconvenient locationdelicious breakfast
i found the suite spacious and beautifully designed. the staff offered excellent service, including attentive restaurant recommendations and car transfer bookings. the location was convenient. breakfast was delicious with many choices!
it was a slight inconvenience after other staff members had used them.
Facilities
9/10
the hotel includes a pool and a spa area. the pool area provides a relaxing space for guests. the spa offers services to unwind after a day.
Location
10/10
the hotel is a short walk from the main square. its position allows easy access to local attractions. several restaurants are nearby.
Rooms
9/10
my room featured electric curtains and adjustable heated bathroom floors! the room also provided special features. the decor appeared nicely done.
Dining
9/10
i enjoyed breakfast, it was delicious. the hotel has a restaurant offering fine dining. the bar provided a pleasant place to relax.
Service
10/10
the staff was friendly and efficient during my stay! they were also welcoming. i appreciated the prompt assistance with requests.
0 Helpful
|
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Jack from United Kingdom
Single
double room
3 nights in November 2025
|
Reviewed:December 24, 2025
6/10

acceptable but with issues

breakfast servicefaulty systemcorrect card
the breakfast service was attentive.
The light system in my room was faulty. the electricity cut off repeatedly. i had to ask at reception after four days before they fixed it. They already knew about the issue but didn't give me the correct card at check-in!
0 Helpful
Connor from Australia
Deluxe
3 nights in November 2025
|
Reviewed:December 22, 2025
9.5/10

Excellent Central Stay

central locationmany choicesmodern spa
I found the location excellent, close to the main square. The breakfast included many choices, great. The room was comfortable and the blackout was good. I had a super time at the spa. It was calm and modern.
Storage space was a little small in my room.
Service
9/10
The staff were very friendly and helpful at reception. They assisted with booking restaurant reservations for me. One staff member even walked me to the station while pulling my luggage when my taxi did not show up.
Rooms
10/10
The room included a kettle and a coffee pod machine; supplies were replenished daily. The bathroom was lavish and included a walk-in shower. I found lovely toiletries and nice towels were in abundance, always readily available.
0 Helpful
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Jayden from Australia
Couple
Suite
4 nights in November 2025
|
Reviewed:November 26, 2025
9.5/10

a treasure found

lovely architecturepolished servicetranquil space
The architecture displayed lovely character. I found it understated. the service had a polished, friendly style, which i valued. i received an upgrade upon arrival, a good surprise. the spa offered a tranquil space for relaxation, and i took full advantage. i appreciated this stay.
i noticed the breakfast portions were small. it was still good. it should improve to justify the room rate.
Location
10/10
the hotel's location is perfect for exploring; all tourist destinations are a short walk away. it is near some great restaurants and cafes. this is a prime spot for immersion in the heart of the city.
Dining
9/10
the breakfast service was superb, it felt first class. the staff attends to everyone, and tables are reset quickly. magdalena greeted us with professionalism and kindness during breakfast. i enjoyed it very much.
0 Helpful
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FAQs
About H15 Palace, A Luxury Collection Hotel, Krakow
What is the distance from the 5-star H15 Palace, A Luxury Collection Hotel, Krakow to Krakow city centre?
Krakow city centre is reachable within a 5-minute walk from the 5-star H15 Palace, A Luxury Collection Hotel, Krakow.
What is the closest airport to the H15 Palace, A Luxury Collection Hotel, Krakow?
John Paul II International Krakow-Balice airport is located within a 22-minute drive (20 km) from the H15 Palace, A Luxury Collection Hotel, Krakow.
Should we expect an airport shuttle to bring us to H15 Palace, A Luxury Collection Hotel, Krakow?
Bus shuttle which will take you to H15 Palace, A Luxury Collection Hotel, Krakow with a 22-minute drive is among the services offered by the property. Please inform the staff about your estimated arrival time.
Can we park our car at the hotel?
Guests of the hotel can take advantage of public parking.
What payment methods are available in the comfortable 5-star H15 Palace, A Luxury Collection Hotel, Krakow?
At the comfortable 5-star H15 Palace, A Luxury Collection Hotel, Krakow, you can pay using Visa and American Express.
What kinds of rooms does the 5-star H15 Palace, A Luxury Collection Hotel, Krakow offer?
The 5-star H15 Palace, A Luxury Collection Hotel, Krakow offers such room types as Queen Suite, Junior Suite, and Luxury Suite.
Does the staff at the 5-star H15 Palace, A Luxury Collection Hotel, Krakow speak any foreign languages?
Yes, the staff of the 5-star H15 Palace, A Luxury Collection Hotel, Krakow will help you in Polish, Russian, Italian, English, and Ukrainian.
Which facilities are provided in the comfortable 5-star H15 Palace, A Luxury Collection Hotel, Krakow?
Top locations of the comfortable 5-star H15 Palace, A Luxury Collection Hotel, Krakow include a restaurant and a luggage room, whereas guests' safety will be ensured with 24-hour security service and luggage storage.
What spa facilities are provided at the 5-star H15 Palace, A Luxury Collection Hotel, Krakow?
Pampering amenities in the 5-star H15 Palace, A Luxury Collection Hotel, Krakow include a steam room, a hot tub, and a massage chair.
Do you have a pool at the Krakow hotel?
Yes, there is an indoor pool as well as a hot tub at the Krakow hotel.

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Rooms and Guests2 Guests, 1 Room